Carol Birrell

Operations Manager Executive Assistant to Scott Burgess and Steve Mutton

carol.birrell@raywhite.com

Carol has been a valued member of the Ray White Group since 2000, bringing more than two decades of expertise across real estate, business systems, and team management. Her journey began within a dynamic commercial team, where she successfully managed a substantial portfolio over five years. She then transitioned to a high-performing residential team, working alongside a top-selling principal to enhance staffing structures, streamline management systems, and implement training programs and productivity tools that elevated performance across the board.

In 2013, Carol joined the Ray White Robina team with a focus on strengthening the systems and structures of the already successful family-run business. Her cross-functional collaboration spans residential, commercial, property management, and project divisions—where her enthusiasm, high standards, and results-driven mindset continue to leave a lasting impact.

Carol’s outstanding work has earned her significant recognition, including the prestigious Ray White Queensland Personal Assistant of the Year award. She has also played a pivotal role in leading her team to win both the Ray White Queensland and Ray White International Administration Team of the Year titles.

Outside of work, Carol’s competitive sporting background underpins her strong drive and discipline, qualities that make her a key contributor to any high-performing team she’s part of.

2021/2022 - Chairman's Elite Business 

2021 - Top 10 Offices - Settled Commission - No 3 Queensland Annual Awards 

Achievement 2021/2022 - Office Recognition - Elite Business Leader

Achievement 2021/2022 - Office Recognition- Top 10 Offices - Settled Commission

Achievement 2021/2022 - Office Recognition- Chairman's Elite Business Leader

Achievement t2020/2021 - Office Recognition - Premier Business Leader

Achievement 2020/2021 - Office Recognition - Top Offices - Settled Commission

No. 4 Queensland Annual Awards 2019/2020 - Top 5 Clients Choice - Office

Achievement Queensland Annual Awards 2019/2020 - Chairman's Elite Business Leader

No. 1 Queensland Annual Awards 2018/2019 - Top Offices - Number of Sales

No. 2 Queensland Annual Awards 2018/2019 Top Office - Settled Commission

No. 5 Queensland Annual Awards 2018/2019- Team of the Year Sales

Winner Queensland Annual Awards 2018/2019  Clients Choice - Office

Winner Queensland Annual Awards 2018/2019 - Highest Quality of Clients for Welcome Call

Winner 2018 QLD Annual Awards Top 3 Offices

No 1 International Customer Satisfaction Award 2015

No 1 International Administration Team of the Year 2015

Ray White Queensland Administration Team of the Year 2015

Sales Team of the Year 2015

Ray White Queensland Personal Assistant of the Year 2013

Administration Team Ray White Queensland 2014

Awards

  • 2021 - 20 Year Service Award
  • 2015 - 15 Year Service Award
  • 2013 - Personal Assistant of the Year - Joint Winners